Privacy Policy
Last updated: 15 January 2026
1. Introduction
Harken Zotive ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-assisted cryptocurrency trading platform at harken-zotive-official.com (the "Service"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
We collect several types of information from and about users of our Service:
Personal identification information: When you register for an account, we collect your name, email address, username, and password. Depending on your use of the Service, we may also collect telephone numbers, payment information, and identity verification documents as required for compliance purposes.
Trading and transaction data: We collect information about your cryptocurrency trading activities, including transaction history, wallet addresses, trading preferences, portfolio holdings, and interaction with our AI analysis tools.
Technical and usage data: We automatically collect information about your device and how you interact with the Service, including IP address, browser type, operating system, access times, pages viewed, and the routes by which you access our Service.
Communication data: If you contact our support team or communicate with us, we collect and retain the content of those communications.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Service and its AI-assisted trading features
- To process your transactions and manage your account
- To personalise your experience and deliver tailored market analysis
- To improve our Service, AI algorithms, and user experience
- To communicate with you, including sending service updates, security alerts, and support messages
- To detect, prevent, and address technical issues, fraud, and security vulnerabilities
- To comply with legal obligations and regulatory requirements, including anti-money laundering and know-your-customer procedures
- To analyse usage patterns and trends to enhance Service functionality
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity: Processing is necessary to perform our contract with you and provide the Service
- Legitimate interests: Processing is necessary for our legitimate interests in operating, improving, and securing the Service
- Legal compliance: Processing is necessary to comply with applicable laws and regulations, including financial services and data protection requirements
- Consent: Where required, we process data based on your explicit consent, which you may withdraw at any time
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service providers: We may share information with trusted third-party service providers who assist us in operating the Service, including hosting providers, payment processors, identity verification services, and analytics providers. These parties are contractually obligated to protect your information and use it only for specified purposes.
Cryptocurrency exchanges and networks: To execute trades and transactions, we may share necessary information with cryptocurrency exchanges, blockchain networks, and wallet providers.
Legal and regulatory authorities: We may disclose information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure server infrastructure, regular security assessments, and access controls limiting employee access to personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature of the information, potential risk of harm from unauthorised use or disclosure, the purposes for which we process the information, and applicable legal requirements. Upon account closure, we will delete or anonymise your personal data unless retention is required for legal or regulatory compliance.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: You may request confirmation of whether we process your personal data and obtain a copy of that data
- Correction: You may request correction of inaccurate or incomplete personal information
- Deletion: You may request deletion of your personal data in certain circumstances
- Restriction: You may request restriction of processing in certain situations
- Portability: You may request transfer of your data to another service provider in a structured, commonly used format
- Objection: You may object to processing based on legitimate interests
- Withdrawal of consent: Where processing is based on consent, you may withdraw consent at any time
To exercise these rights, please contact us using the information provided on our website. We will respond to requests in accordance with applicable data protection laws.
9. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and enhance your experience on the Service. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings, though disabling cookies may limit functionality of the Service. For detailed information about our use of cookies, please refer to our Cookie Policy.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer personal data internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable data protection requirements.
11. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
12. Third-Party Links
The Service may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the information provided on our website at harken-zotive-official.com. We are committed to resolving privacy concerns promptly and transparently.